Stressed Out? Help for CWRU Students

All students and faculty should know that University Health and Counseling Services ( continues to operate with its usual hours. They are currently offering phone and video visits for general health, and phone visits for counseling. Please note that for counseling, in-the-moment need can be handled by calling the 24-hour line +1 216-368-4872 regardless of where you are. However, they cannot provide ongoing counseling visits for students out of Ohio as they are not licensed across state borders. Student health insurance plans have coverage for students not in the area.

This is the current information from UHCS:

For a health visit, call  +1 216.368.2450

For counseling services:

Students continue to have access to counselors through phone visits, and can:

  • Connect with a counselor any time by calling (216) 368-5872, regardless of the state in which they are living, for in-the-moment support. If after hours, an on-call counselor will speak with them and they receive a follow-up contact the next business day.
  • Continue ongoing counseling visits if they live in Ohio. Due to states’ licensing laws, counselors cannot provide therapy across state lines. That said, university counselors can help students connect with counseling services within their own states.

Student Medical Plan:

General information about the Student Medical Plan administered by Aetna Student Health can be found here. In addition:

  • Coverage under the Student Medical Plan is maintained wherever a student is located, including internationally.
  • Aetna Student Health is waiving all cost share (deductible, copay, coinsurance) for COVID-19 testing (in-network or out-of-network).
  • Aetna Student Health is waiving all cost share for inpatient hospital admissions related to COVID-19 at all in-network facilities.
  • Aetna Student Health is waiving all cost share for telehealth services provided by in-network providers, including in-network behavioral health providers.

Students with the Student Medical Plan are also welcome to ask quesitons of a Medical Plan representative via or Aetna’s customer service representatives at 877.850.6038.

Mendel E. Singer, PhD MPH
Associate Professor and Vice Chair for Education
Director, MS Biostatistics
Director, MS Biomedical and Health Informatics
Dept. of Population and Quantitative Health Sciences
Case School of Medicine
10900 Euclid Ave, WG-57
Cleveland, OH 44106

Physical Address: WG-72B
Posted in COVID19.

Dana Crawford

Professor of Population and Quantitative Health Sciences and Associate Director of the Cleveland Institute for Computational Biology, with interest in pharmacogenomics, electronic health records, and diverse populations. Also, an avid foodie!

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